Introduction.
The Katarun Technologies Ltd (the “Katarun”) Privacy Policy (the “Privacy Policy”) explains how Katarun manages the personal information it collects, uses and discloses. Personal information means information about an identifiable individual. Personal information does not include aggregate information that cannot be associated with a specific individual, and in certain jurisdictions, it may also exclude business contact information.
This Privacy Policy outlines the principles and the detailed practices we follow in protecting and managing your personal information. This includes personal information we collect from customers or prospective customers of Katarun (“Customers”). This includes the personal information we collect when you sign up for the Katarun payment platform; access or use our website, product, and services (collectively, the “Katarun Solution”); or when you otherwise interact with us. This Privacy Policy does not apply to information that is not personal information.
In this Privacy Policy, “you” and “your” shall refer to Katarun Customers who may provide personal information to Katarun and “we”, “us”, “our” and “ourselves” shall refer to Katarun.
Accountability.
Principle – Katarun takes steps to maintain and protect personal information under its control in accordance with the applicable legislation. Katarun has designated a Privacy Officer to oversee Katarun compliance with this Privacy Policy and the applicable legislation and may be contacted at [email protected] adding FAO: Privacy Officer in the email subject.
Identifying purposes.
Principle.
This Privacy Policy outlines certain purposes for which Katarun requires the collection, use and disclosure of personal information from Katarun Customers in order to provide its requested services. Katarun will identify any additional purposes for which personal information is collected, used or disclosed before or at the time the information is collected.
Generally, we collect, use and disclose personal information to:
Consent.
Principle.
Katarun will obtain your consent for the collection, use or disclosure of your personal information, including when Katarun wishes to use the collected information for any other purpose.
We obtain most of your personal information, and your express consent for its collection, during the account registration process when you complete the registration form online to receive Katarun Solution. Your provision of personal information to us implies that: (a) you agree and consent that we may collect, use and disclose your personal information in accordance with this policy; (b) you or your representatives are authorized to provide us with your personal information.
We may obtain some information when you change the nature of services you receive, when you call our Support Centre or when you contact us otherwise. With your consent, we may obtain information about you from third parties, including credit-reporting agencies. We may collect your personal information in person, over the telephone or through e-mail, regular mail or facsimile correspondence.
The choice to provide us with personal information is always yours. You may not grant, or withdraw, consent to use your personal information at any time (subject to legal or contractual restrictions and reasonable notice). However, your decision to withhold particular details may limit our ability to provide you with our services.
Commercial Electronic Messages and Opt-Out.
Katarun may send you “commercial electronic messages” about Katarun and Katarun’s products, services, promotions and events. Katarun may seek your express consent or, in some cases, rely on an existing agreement or prior transaction with you to imply your consent to receiver these messages. You may withdraw this consent at any time by contacting [email protected] indicating in the email’s subject FAO: Privacy Officer. Please note that for some types of messages, such as transaction notifications and important information about a Katarun Customer’s account, it may not be possible to unsubscribe and continue to use the Katarun Services.
Recording of Calls.
Katarun may record incoming phone calls to our Support Centre for quality monitoring and coaching purposes and, as necessary, to record the fact that verbal consent was obtained to use your personal information for an identified purpose (for example, obtaining a credit report from a credit-reporting agency or credit bureau).
Limiting collection.
Principle.
Katarun shall limit the collection of personal information to that which is necessary for the purposes identified by Katarun. Katarun shall collect personal information by fair and lawful means.
The type of information we collect to provide you with the services includes the following:
Under the age of 13.
The Katarun website and Katarun products and services are not intended for individuals under the age of 13. Katarun does not collect, use or disclose personal information of individuals under the age of 13. If you suspect Katarun has inadvertently collected personal information of someone under the age of 13 you may contact Katarun’s Privacy Officer.
Third-Party Links.
The Katarun website may contain links to other websites for the convenience of visitors. Visitors should be aware that this Privacy Policy does not apply beyond the Katarun website and as such Katarun is not responsible for the personal information practices of those websites. Visitors are encouraged to read the privacy and cookie policies of any respective website they visit.
Limiting use, Disclosure & Retention.
Principle.
Katarun will use or disclose your personal information only for the purposes for which it was collected, except with your consent or as required or permitted by law. Katarun will retain your personal information as long as necessary for the fulfilment of those purposes, subject to statutory or regulatory retention requirements and legitimate business reasons.
In the course of daily operations, access to personal and other sensitive information is restricted to authorized employees who have legitimate business purposes for accessing it.
We do not license, sell, rent or trade your personal information to third parties unless it is necessary to provide you with requested services and you authorize or consent to the disclosure, or when such disclosure is otherwise described in this Privacy Policy or permitted or required by law.
Disclosure to Third Parties.
We may disclose or share your personal information with third parties in situations where:
In such situations, Katarun only shares the personal information with third parties for appropriate purposes in providing the requested products and services to Katarun Customers. Additionally, Katarun uses contractual means to ensure that personal information shared with third parties is provided with comparable levels of protection and management as provided under this Privacy Policy. It is possible such third parties are outside of Canada and subject to their own respective jurisdictions.
Retention.
We retain your personal information as long as necessary for the fulfilment of the identified purpose(s). We make reasonable efforts to ensure that personal information, which is no longer required to be retained, is disposed of or destroyed in a secure manner.
Accuracy.
Principle.
Katarun will use reasonable efforts to maintain your personal information in the as accurate, complete and up-to-date form as is necessary for the purposes for which it is to be used, in compliance with applicable legislation.
Safeguarding personal information.
Principle.
Katarun will put in place security safeguards appropriate to the sensitivity of the personal information in order to protect your personal information from unauthorized access, improper use and accidental destruction or loss.
We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Personal information, in both electronic and paper-based form, is stored in a highly secured environment with restricted access. Katarun Solution uses encryption for protecting and maintaining the security of message transmissions over the Internet.
Katarun’s employees, as a condition of their employment, are required to comply with confidentiality, merchant privacy and security obligations. Katarun’s employees are also trained on the importance of privacy and maintaining the confidentiality of personal information.
From time to time, Katarun reviews and updates its security policies and measures in an effort to protect the information in the most effective manner possible.
Openness.
Principle.
Katarun shall make available to you, upon request, specific information about our policies and practices that apply to the management of your personal information.
You can check our Privacy Policy on our website or contact us to obtain a current copy of our Privacy Policy.
Katarun customer access.
Principle.
Upon request, Katarun shall inform you of the existence, use and disclosure of your personal information. You may verify the accuracy and completeness of your personal information and may request that it be amended, if appropriate, as provided by applicable legislation.
Subject to applicable legislation, our merchants may access, verify and update their personal information by logging into their account on the merchant portal or by calling our Support Centre If there is any error, we will promptly amend and correct the information in our possession.
Contact us.
You may direct any questions, concerns or complaints regarding Katarun’s privacy policy and practices outlined above by contacting:
Katarun Technologies Ltd.
422 Richards St #170 Vancouver,
British Columbia, V6B 2Z4, Canada
Phone: +1 (604) 757-4645
E-mail: [email protected]
Annex I – Privacy Notice to Customers from EU/EEA.
We respect your privacy, protect and process your Personal data in accordance with the rules of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter – “GDPR”) and other applicable regulatory enactments.
This notice explains how and why we use your personal information when you open an account and use our Katarun Solution and services for account holders.
Information Katarun collects and holds about you and how this information is used.
Information you provide us via the Katarun payment platform:
Information Katarun collects if you get in touch.
If you use other ways to get in touch than the Katarun payment platform, we collect the following information so we can answer your questions or take action:
Information we collect when you use the Katarun payment platform and our services.
We collect this information to give you services in a safe and lawful way, and to keep improving them. This includes:
Information we collect from your phone and PC:
Information we obtain from external sources.
When you apply for our services, we search your records at fraud prevention agencies and KYC (Know Your Customer) and AML (Anti Money Laundering) service providers to fulfil our legal obligations.
We may also collect information about you from public sources for AML reasons or market research. This includes:
Legal basis for collecting and processing your information.
We collect and process your information only for legitimate purposes in accordance with the rules of data protection and processing established by GDPR and other applicable rules as well as with data processing principles, which means that your personal information will be:
When Katarun using your personal data, at least one of the following applies: contractual or legal obligation, legitimate interest, public interest, vital individual interest or consent.
We need to use your data for a contract we have with you, or to enter into a contract with you. We use details about you to:
We need to use your data to comply with the law. We:
When it’s in our “legitimate interest”. We need to use your data for our legitimate interests, or those of a third party. This means using data in a way that you might expect us to, for a reason which is in your and/or our (or a third party’s) interest and which doesn’t involve overriding your privacy rights. We:
Consent. We’ll ask for your consent to share information about you with companies we work with when we need your permission (see “Who we share your data with” below).
You don’t have to share information about yourself if you don’t want to. But if you don’t, you may not be able to use some (or any) of our services.
We share your information with.
Companies that provide services to us.
Here we mean companies, that help us provide services you use and need to process details about you for this reason:
Anyone you give us permission to share it with.
We tell you in the payment platform, when we need your consent to share your data with:
Law enforcement and other external parties.
We may share your details with:
We may also share your details with people or companies if there’s a corporate restructuring, merger, acquisition or takeover.
Information retention.
Katarun will hold your personal information for no longer than reasonably necessary – not more than 6 years from the moment we establish a business relationship with you, except in cases where there is a legal reason to hold it longer (e.g., due to AML reasons, claims, initiated court proceedings).
To establish how long we keep different categories of data, we consider why we hold it, how sensitive it is, how long the law says we need to keep it for, and what the risks are.
Your rights.
You have a right to:
To do any of these things, please contact us by emailing [email protected] indicating FAO: Privacy Officer. As per European data protection laws, we will respond you in a months’ time.
Where Katarun stores and sends your data.
We may transfer and store the data we collect from you to organisations outside the European Economic Area (EEA) and Canada. When we do this, we make sure that your data is protected and that:
How Katarun protects your personal data
Katarun complies with its obligations under the applicable data protection laws by:
This Privacy Policy was last amended on 01/02/2023.